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FAQs
When will the package arrive？
E-bike is shipped from our overseas warehouse, normally it takes about 2-6 days to be delivered. Bike accessories are shipped from our warehouses in China, it takes about 10 - 15 days to all over the world.
Do I need to pay customs duties？
The price including shipping and tax, you don't need to pay an additional fee.
How long about the warranty?
All our electric bikes has 1-year warranty, 15 days return if there are quality problems about products, please look our warranty in details.
How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time.
It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days and our team also will email you about the processing.
If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service. We will check for you.
If I place an order when the tracking number will be noticed？
In one way, you can check it in your Order Center; In another way, we will send you an email within 2 days, if it has delayed, we will inform you in advance, whatever, we will reply to you within 2 days.